Assurant
Fri, 26 Sep 2025 22:58:10 GMT
Overview
At Assurant, we are looking for a Customer Service Manager to join our Contact Center team.
The role is responsible for planning, organizing, and leading the day-to-day activities of contact center associates, ensuring service delivery meets quality and performance standards.
This position will oversee a multi-function team, manage client relationships, and support broader operations management when needed.
Responsibilities
Lead day-to-day activities of contact center associates to meet quality and performance standards.
Plan and organize resources, workflows, and processes for a multi-function team.
Oversee client relationships and support broader operations management as needed.
Qualifications
Proven supervisory experience leading teams of at least 50 people, ideally in customer service or related industries.
Strong leadership and communication skills.
Experience working with KPIs and workflow management tools.
Advanced English.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative
Industries: Insurance
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