Syneos Health
Fri, 10 Oct 2025 05:48:23 GMT
Updated: Yesterday
Location: Buenos Aires, B, Argentina
Job ID: 25101709Description AWS Connect Engineer- Buenos Aires (Hybrid)Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.Discover what our 29,000 employees, across 110 countries already know.WORK HERE MATTERS EVERYWHEREWhy Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture â where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives â weâre able to create a place where everyone feels like they belong.
Job ResponsibilitiesWe are seeking an Engineer II specializing in cloud-based telephony platforms, with mandatory expertise in AWS Connect and experience with NICE inContact as a strong plus. This role is responsible for owning the technical delivery of moderately complex features and small systems, designing solutions that scale, and supporting system health through quality, testing, and observability.The Engineer II will deliver new capabilities across Amazon Connect, ensure seamless integration with Salesforce Service Cloud and other enterprise applications, and contribute to long-term reliability. The role also involves mentoring junior engineers and raising engineering standards across the squad.Key ResponsibilitiesTechnical Delivery
- Own end-to-end delivery of moderately complex AWS Connect telephony features (IVR flows, routing logic, queue management, call recording).
- Design and implement scalable, modular, and testable Amazon Connect components.
- Ensure secure and compliant integrations with Salesforce Service Cloud and related enterprise systems.
- Refactor suboptimal flows/configurations to reduce technical debt and improve maintainability.
System Health & Reliability
- Build integration and end-to-end test coverage for telephony features.
- Apply observability practices using CloudWatch, CloudTrail, and related tools.
- Participate in postmortems, incident remediation, and long-term reliability improvements.
- Document designs, interfaces, and architectural decisions to support knowledge transfer and onboarding.
Collaboration & Mentorship
- Collaborate closely with QA, Product, Design, and Architecture to deliver cohesive solutions.
- Mentor junior engineers through pairing, feedback, and code/design walkthroughs.
- Communicate technical decisions and trade-offs clearly to align stakeholders.
- Accurately estimate and scope work, surfacing risks and dependencies early.
Qualifications
- Required
- 3â5+ years of hands-on AWS Connect experience (mandatory).
- Strong understanding of call routing, IVR design, SIP, PSTN, VoIP, and telephony protocols.
- Experience with Amazon Connect APIs, Lambda functions, Lex bots, and S3 call recording.
- Familiarity with CI/CD pipelines, feature flagging, and observability tools.
- Proven ability to own features/systems from design through post-launch monitoring.
- Preferred
- Experience with NICE inContact (routing, QM, WFM).
- AWS certifications (AWS CCP, AWS Connect specialty).
- Exposure to multi-cloud environments (AWS + Azure).
- Background in contact center modernization projects, including NICE-to-AWS migrations.
Soft Skills
- Mentors junior engineers and raises team-wide standards.
- Communicates risks, blockers, and technical trade-offs proactively.
- Demonstrates ownership of features and systems from planning to release.
- Collaborates cross-functionally to ensure scalability and quality.
#LI-VM1Get to know Syneos HealthOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.No matter what your role is, youâll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.Additional InformationTasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.Summary We are seeking an Engineer II specializing in cloud-based telephony platforms, with mandatory expertise in AWS Connect and experience with NICE inContact as a strong plus. This role is responsible for owning the technical delivery of moderately complex features and small systems, designing solutions that scale, and supporting system health through quality, testing, and observability. The Engineer II will deliver new capabilities across Amazon Connect, ensure seamless integration with Salesforce Service Cloud and other enterprise applications, and contribute to long-term reliability. The role also involves mentoring junior engineers and raising engineering standards across the squad.Share this job