DXC Technology
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers.
Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
About this role**Horario**: En principio se considerará un esquema mayoritariamente remoto, para instancias presenciales se utilizará el Site DXC Arias (Nuñez, CABA).
Turno de 9 horas con una hora de descanso dentro del rango horario 11 am a 11 pm con dos semanales.
Disponibilidad para trabajar fines de semana y feriados.
What You’ll DoPERFIL N1 (SLAD/NOLAD)Atención de llamadas entrantes, análisis de errores y toma de decisiones.
Gestión de incidentes vía Portal Web.
Documentación de los incidentes con datos básicos y relevantes.
Resolver/Escalar los incidentes Resolubles/No Resolubles en primer nível.
Asistencia proactiva para evitar o reducir la recurrencia de problemasDetectar y gestionar casos masivos.
Who you areConocimiento en reparación de PC, Windows y otros sistemas operativos, exploradores de internet, Herramientas de office, telecomunicaciones, impresoras, monitores y experiência en administración de bases de datos.
Capacidad de analizar y resolver eficazmente inconvenientes técnicos (relacionados a hw y sw).
Experiência mínima de 6 meses en mesa de ayuda con atención telefónicaExcelente capacidad y agilidad en la comunicación oral y escrita para registro de incidentes en herramientas de gestiónAsistencia proactiva para evitar o reducir la recurrencia de problemasAgilidad y predisposición para adquirir nuevos conocimientos y adaptarse a cambiosTitulo Secundario completoJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we support each other and work as a team — globally and locally.
Our achievements demonstrate how we deliver excellence for our customers and colleagues.
You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we have a People First strategy and a Virtual First model.
In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.
The majority of our workforce now works remotely and will continue to do so.
We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific
Fri, 17 Jan 2025 23:58:45 GMT
Oferta de Empleo en: Buenos Aires
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